Frequently asked questions
Order Information & Concerns
Was I Charged Twice?
Your credit card will only be charged once.
If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the "Place Order" button once to avoid multiple authorizations.
I Get An Error Message When I Enter My Shipping And Billing Addresses. What's Going On?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
My Order Won't Go Through. What Should I Do?
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Support at firstname.lastname@example.org
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I Received A MVMT Gift Card. How Do I Use it?
- Under the Payment section during checkout, click the "Have a gift card? Click here to enter it" button.
- Enter your gift card number.
- Click "Apply".
- The gift card amount will be deducted from your order total.
I Just Placed My Order. Can I Add Another Item To It?
Unfortunately we cannot add anything to an existing order. Please place a new order for the new item.
Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
You can also check your order status by signing into your account on our website.
My Order Status Says "Unfulfilled". What Does That Mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why Was My Order Canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Watch Specs & Issues
What type of stainless steel do you use?
MVMT Watches use a high quality 316 Low Carbon Grade stainless steel that looks and feels great.
What type of MVMT is used?
We didn't look past one feature when designing MVMT Watches. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.
Are MVMT watches water resistant?
Classic, 40 Series, and Women's MVMT Watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. The Chronos, however, can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.
Why are the hands on my chrono subdials not pointing straight up?
This is actually a very simple fix, please see the instructions below.
If the middle subdial pointer is pointed to the right:
Simply pull the crown (knob to adjust the time) out 2 clicks and then press the bottom button on your watch. This will make the subdial hand jump back one second at a time. Do this until the hand is straight.
If the middle subdial pointer is pointed to the left:
Simply pull the crown (knob to adjust the time) out 2 clicks and then press the top button on your watch. This will make the subdial hand jump forward one second at a time. Do this until the hand is straight.
If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).
Hope this makes sense, if you have ANY issues please don't hesitate to ask.
Is there a warranty on MVMT watches?
MVMT Watches has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized MVMT Watches dealer.
When Will My Order Ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
What is your return/exchange policy?
Any unworn product can be returned or exchanged for store credit within 60 days of delivery. We offer free returns and easy returns for all customers. Please make sure you include your order number along with contacting firstname.lastname@example.org to schedule the return. Expedited shipping charges are non-refundable. For more information see our Returns page.
How Long Does It Take To Process My Return?
Once you notify us that you would like a return, we will email you a pre-paid return label within 3-5 business days.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
Do You Have Any Retail Locations?
Yes! You should check out our stores page for the full details.
I Want To Be A MVMT Reseller! Do You Have Any Resellers Or Authorize Reselling?
While we appreciate that you want to be a reseller of MVMT watches, we do not currently have any reseller or wholesale program. Please email us at email@example.com and we may get back to you when we decide to go down that path!