Frequently asked questions
Shipping & Payment Information
When Will My Order Ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
MVMT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
Order Information & Concerns
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My Order Status Says "Unfulfilled". What Does That Mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why Was My Order Canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Watch Specs & Warranty
What type of movement is used?
We didn't look past one feature when designing MVMT. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.
Are MVMT Watches waterproof?
Classic, 40 series, Signature, Boulevard, and Avenue watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. The Chrono and Nova watches have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing. Voyager and Modern Sport watches have a 10ATM rating and can be taken swimming at the surface or snorkeling at a shallow depth, but cannot be taken SCUBA diving.
|Collection(s)||Water Resistance Rating|
|Classic, 40 Series, Signature, Boulevard, Avenue||3ATM|
|Chrono, Revolver, Nova, Gala||5ATM|
|Voyager, Modern Sport||10 ATM Waterproof|
What type of leather is used?
Our leather straps are made of genuine cow-hide leather.
What is the glass made of?
The glass we use for our watches is made of hardened mineral crystal.
Why are the hands on my chrono subdials not pointing straight up?
This is actually a very simple fix, please see the instructions below.
If the middle subdial pointer is pointed to the right:
Simply pull the crown (knob to adjust the time) out 2 clicks and then press the bottom button on your watch. This will make the subdial hand jump back one second at a time. Do this until the hand is straight.
If the middle subdial pointer is pointed to the left:
Simply pull the crown (knob to adjust the time) out 2 clicks and then press the top button on your watch. This will make the subdial hand jump forward one second at a time. Do this until the hand is straight.
If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).
Hope this makes sense, if you have ANY issues please don't hesitate to ask.
Is there a warranty?
MVMT has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized MVMT dealer.
Sunglass Specs & Warranty
Are they UV protected?
All of our sunglasses are UV 400 protected, which blocks all light rays with wavelengths up to 400 nanometers. (This covers all of UVA and UVB rays.)
Do you offer prescription lenses?
At the moment we do not provide prescription services. However, our frames are capable of being fitted for prescription lenses. Any optometrist should be able to assist you further.
What does 'Polarized' mean?
Polarized sunglasses are specialized eyewear designed to reduce glare from surfaces such as water, snow, and glass. Glare distorts the true color of objects and makes them harder to distinguish. The main difference is that polarized lenses are designed specifically to block the glare from reflected light while non-polarized lenses only block intense light.
Is there a warranty?
MVMT warrants that our sunglasses are free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. This does not cover scratches on lenses, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorized modifications, or normal wear and tear.
Is there a warranty?
MVMT warrants that the bracelets will be free from manufacturing defects (in material or workmanship) for a period of 2 years from the date of purchase. We must be notified if the product arrives damaged upon delivery. The warranty does not cover any normal wear and tear, scratches, or lost/stolen items. Bracelets must be used and maintain appropriately. Any abuse or misuse of bracelets will void the warranty.
Other InformationWhat is your return/exchange policy? Do You Have Any Retail Locations?
How do I become a MVMT reseller? Do you have any authorized resellers?
While we appreciate that you want to be a reseller of MVMT, we do not currently have any reseller or wholesale program. Please email us at firstname.lastname@example.org and we may get back to you when we decide to go down that path!