Frequently Asked Questions
SPECIAL COVID-19 RETURN NOTICE (April 1, 2020)
Due to current limitations at our Distribution Center, we are not able to accept return packages at this time. We apologize for the inconvenience. PLEASE DO NOT USE ANY MAILING LABEL YOU MAY HAVE RECEIVED RECENTLY AS WE CANNOT ENSURE THAT THE PACKAGE WILL BE SAFELY DELIVERED AND RETURNED TO US.
Commencing April 1, 2020, no returns will be accepted or processed until full operations have been restored in our Distribution Center and we are once again able to accept return deliveries. For purchases made from February 1, 2020 until further notice, we are extending our return window through June 30, 2020. If our Distribution Center is not able to reopen by June 30, 2020, we will post a further notice.
If you would like to request a return label for a purchase made while this Special COVID-19 Return Notice is in effect, or if you have any questions, please email us at at firstname.lastname@example.org.
We offer FREE returns on all orders over $50 USD!
Any brand new product can be returned for a full refund or store credit. We offer free and easy returns for all domestic and international orders over $50 USD. Expedited shipping charges are non-refundable.
For international returns under $50 USD, the customer is responsible for return shipping.
Receive a damaged item?
Receive a damaged item? Please reach out to our Customer Support team at email@example.com and they will help resolve the issue. See more warranty information on our FAQ page.
How long does it take to process my return?
Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.